Care Instruction

The Pretty Rock Girl Collection {PRGC} brand is a stylish unconventional artistic approach to clothing, shoes, and accessories. Our pieces are derived from an artistic perspective and  handmade with intricate details and delicate components. Therefore, all pieces must be handled gently and with great care. We fasten our unique items with the highest form of handmade engineering we see fit and we pride ourselves in our superior craftsmanship.
Before a product leaves our studio- it is fully inspected to ensure the highest level of quality. All of our unique items are strategically designed for durable wear and longevity HOWEVER THEY ARE NOT IMMUNE TO CARELESS WEAR AND MISHANDLING. Please follow the care instructions below to PROLONG, MAINTAIN & PRESERVE the lifespan of your item(s).

CUSTOMER REVIEW: 

YOU CAN READ OUR CUSTOMER REVIEWS HERE:  https://www.etsy.com/your/shops/PrettyRockGirl/reviews?ref=shop_info

All of our shoes are Handmade to order. We will do our best to make it as close to the photo picture as possible. Please expect slight variations. In some instances due to the material used- some shedding may occur due to normal wear and tear. Please remember that these are shoes and they are worn on your feet. They may be expensive but they are indestructible. Your attentive care is required to prolong the life of the shoes. We recommended you put the shoes back in its original casing/shoe box after each wear or stored upright and away from sunlight. Our shoes have a 45 day-limited liability warranty - if for any reason during this timeframe- you feel you would like your shoes inspected and refurbished - please email orders@prettyrockgirlcollection.com for instruction details.  After the 45 day-limited liability warranty expires- on a case by case basis the Pretty Rock Girl Collection is willing to refurbish and inspect items in this category up to 3 months from the date of purchase.  However, we reserve the right to assess a fee if needed base upon inspection findings.  Please email orders@prettyrockgirlcollection.com for complete details.  An RMA# is required for every return package.

Sunglasses:
Our sunglasses are handmade with the finest and delicate components. Therefore we recommended you stored them away from sunlight in a casing & away from clutter to prolong the lifespan of the item. We use multiple fusion processes to embellish our sunglasses to assure the best quality. Our sunglasses are durably crafted however they require your attentive care. Please take the appropriate measures to store them properly. The Pretty Rock Girl Collection is willing to refurbish/repair and inspect items in this category up to 3 months from the date of purchase. We reserve the right to assess a fee if needed base upon inspection findings. Please email orders@prettyrockgirlcollection.com for complete details. An RMA# is required for every return package.

Jewelry and other accessories featured in our shop:
Our jewelry and all other items in our shop such as shoulder pads, necklaces, body wraps, bracelets, septum rings, lip rings, etc. are recommended to be placed back in its original box and/or stored away from sunlight & clutter. Because our pieces comprise of many assorted jewelry findings and components- properly taking the time to care for them will prolong the lifespan of the individual product(s). 
The Pretty Rock Girl Collection is willing to refurbish/repair and inspect items in this category up to 3 months from the date of purchase. We reserve the right to assess a fee if needed base upon inspection. Please email orders@prettyrockgirlcollection.com for complete details. An RMA# is required for every return package.

Clothing:
Our Clothing items such as denim jackets, denim shorts, skirts, tops, dresses etc are recommended to be hung or stored away from sunlight and clutter. Due to the intricate construction nature of our clothing items - we recommend all our clothing items be spot clean or lightly hand wash and hang dry only. Please note that all epaulets are removable.
The Pretty Rock Girl Collection is willing to refurbish and inspect items in this category up to 3 months from the date of purchase. We reserve the right to assess a fee if needed base upon inspection findings. Please email orders@prettyrockgirlcollection.com for complete details. An RMA# is required for every return package.

Refurbish/Repair Policy:

The Pretty Rock Girl Collection will repair any of our items purchased through www.prettyrockgirlcollection.com within three (3) months of the items purchased that has incurred damage as a result of normal wear and tear, and reasonable use. However, in order for the repair to be performed, all components, pieces, crystals, and parts must be provided by the customer. Since all Pretty Rock Girl Collection items are handmade, some variation may occur. Pretty Rock Girl Collection cannot guarantee that repairs will be possible for items damaged through extraordinary circumstances or unreasonable, unexpected, or reckless use and treatment. Any such determinations of use and treatment will be at Pretty Rock Girl Collection discretion. If damaged components must be replaced,  they will be replaced with components as close to the originals as possible, at the discretion of Pretty Rock Girl Collection. A cost may incur due to the severity of the situation. In order to begin your repair process, please contact us at orders@prettyrockgirlcollection.com In your email please provide (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) a description of the damage to your item and how it occurred (6) and the address for where your repaired item will be shipped. Repairs do not come with any guarantees. If your items are in need of repair at any time or for any reason not addressed above, please feel free to inquire at orders@prettyrockgirlcollection.com   Our team may be able to address your unique needs, at our discretion.